Terms/Conditions | s2Member®

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Please see: WP Sharks™ Terms & Conditions

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Single-Site vs. Unlimited-Site License

Single-Site License: This is good for one instance of s2Member® Pro. Perfect for site owners with one domain name. Loaded with all Pro features at an affordable rate — it's a popular choice for many. It also includes free lifetime access to future releases of the software.

Multisite Networks: Please note that if you run a WordPress® Multisite Network with s2Member Pro active on multiple (i.e., more than one) child blog or sub-site within your Network (regardless of whether you use sub-domains or sub-directories), this will always require our Unlimited-Site License. This is because s2Member Pro runs as a separate instance on each child blog or sub-site in the Network. To clarify, a Single-Site License does NOT provide support for multiple child blogs or sub-sites, even if they do run within a single Multisite Network installation of WordPress®. A Single-Site License is valid for one instance only.

Unlimited-Site License: This works for an unlimited number of s2Member® Pro instances. Perfect for site owners with multiple domain names, or for those who operate a WordPress Multisite Network installation. Each of your s2Member Pro instances must be installed/activated on domains that you own & operate; e.g., you cannot buy an Unlimited-Site License and use it on client sites that you do not own.

If you're a developer: Your clients will need to purchase their own Single-Site and/or Unlimited-Site License. We don't support s2Member® Pro instances on domains that you do not own and operate yourself. This also gives your clients access to future releases through an account they'll acquire at our website. It's the approach we suggest for all developers working w/ clients needing s2Member Pro.

Getting Help w/ s2Member® Pro

All support is provided by volunteers through community interaction, and all of the s2Member Pro source code is open and available for your developer to review. We also work very hard to provide you with lots of supporting documentation, KB articles, videos, FAQs, our codex, and links to many other resources throughout our knowledge base. However, we don't offer support beyond this. You can also post in the community forum, where you can interact with others who use the product. Tip: If you require dedicated technical assistance, you can get help from experienced freelancer developers who have worked extensively with s2Member on many client projects.

s2Member® Pro Refund Policy

We're committed to building the best software for WordPress and we stand by our work. The following policy outlines what is required to qualify for a refund. Note that s2Member Pro is delivered as an open-source digital item (i.e., it is irrevocable software that comes with a GPL license, much like WordPress itself). For this reason, refunds are granted at our sole discretion, and on a case-by-case basis.

Qualifying for a Refund Within 14 Days

If you're having trouble, we ask that you work with and follow all advice presented by our team/community in an effort to resolve the issue (e.g., attempting to reproduce problems in a clean installation of WordPress). If problems still exist, even when testing in a clean installation of WordPress, we will gladly refund your money within 14 days from the date of purchase.

Refund requests may take up to 14 days to process. Refunds are not guaranteed. All refunds will be granted at the sole discretion of s2Member staff. Absolutely no refunds will be given after 14 days from the original purchase. Please note that by purchasing s2Member Pro, you agree to the terms & conditions of use, including this refund policy.

Testing in a Clean Installation Required: WordPress offers you lots of options! As a site owner you have the ability to mix our Products with other plugins and a theme you like best. This means your environment will be slightly different than ours. Your WordPress installation has different plugins, it has had a different history, and it's probably running with a different theme too.

As you can imagine, testing every feature in s2Member against every possible combination of plugins, and with each and every theme and server configuration that exists for WordPress, is simply not realistic. We need common ground! In fact, our policy is that we require it. Before any refund is granted we ask that you attempt to reproduce the issue in a clean installation of WordPress.