We're committed to building the best software for WordPress and we stand by our work. The following policy outlines what is required to qualify for a refund. Note that s2Member Pro is delivered as an open-source digital item (i.e., it is irrevocable software that comes with a GPL license, much like WordPress itself). For this reason, refunds are granted at our sole discretion, and on a case-by-case basis.
Qualifying for a Refund Within 14 Days
If you're having trouble, we ask that you work with and follow all advice presented by our team/community in an effort to resolve the issue (e.g., attempting to reproduce problems in a clean installation of WordPress). If problems still exist, even when testing in a clean installation of WordPress, we will gladly refund your money within 14 days from the date of purchase.
To request a refund, please submit this form. Refund requests may take up to 14 days to process. Refunds are not guaranteed. All refunds will be granted at the sole discretion of s2Member staff. Absolutely no refunds will be given after 14 days from the original purchase. Please note that by purchasing s2Member Pro, you agree to the terms & conditions of use, including this refund policy.
Testing in a Clean Installation Required: WordPress offers you lots of options! As a site owner you have the ability to mix our Products with other plugins and a theme you like best. This means your environment will be slightly different than ours. Your WordPress installation has different plugins, it has had a different history, and it's probably running with a different theme too.
As you can imagine, testing every feature in s2Member against every possible combination of plugins, and with each and every theme and server configuration that exists for WordPress, is simply not realistic. We need common ground! In fact, our policy is that we require it. Before any refund is granted we ask that you attempt to reproduce the issue in a clean installation of WordPress.