If s2Member Pro does not process payments, or if you have an issue with s2Member Pro that we cannot resolve, we will refund your money within 30 days from the date of purchase. To receive a refund, you should contact us with log files to demonstrate that s2Member Pro failed to process payments for you.

We will not provide refunds for technical issues unless you have first allowed us to attempt to resolve the issue. If we are unable to resolve a technical issue related to the main feature (i.e., payment processing), we will provide a refund. All refunds require an existing support ticket as evidence that you have given us the opportunity to resolve the issue. Please open a support ticket before requesting a refund. Note: refunds for technical issues must be related to the main feature (i.e., payment processing) and not an option (e.g., Email Templates, Custom Fields, Alt. Views, etc).

Refunds do not apply to any renewal fees for continued access to support.

Purchasing s2Member Pro indicates that you agree to the terms of the Refund Policy.