Terms & Conditions
This site is a part of the WebSharks™ Network.
Please see: WebSharks™ Terms & Conditions
NOTE: All content by WebSharks™; including, but not limited to: concepts, scripts, layouts, images, videos, manuals & other documentation; is the property of WebSharks, Inc. Content from this site (and from other sites in our network) shall not be used or exploited for commercial or non-commercial purposes, without the prior written consent of WebSharks, Inc. Please click here for further details...
Single-Site vs. Unlimited-Site License
Single-Site License: This provides support for one instance of s2Member® Pro. Perfect for site owners with one domain name. Loaded with all Pro features at an affordable rate. It's a popular choice for many.
Multisite Networks: Please note that if you run a WordPress® Multisite Network with s2Member Pro active on multiple (i.e., more than one) child blog or sub-site within your Network (regardless of whether you use sub-domains or sub-directories), this will always require our Unlimited-Site License. This is because s2Member Pro runs as a separate instance on each child blog or sub-site in the Network. To clarify, a Single-Site License does NOT provide support for multiple child blogs or sub-sites, even if they do run within a single Multisite Network installation of WordPress®. A Single-Site License is valid for one instance only.
Unlimited-Site License: This provides support for an unlimited number of s2Member® Pro instances. Perfect for site owners with multiple domain names, and/or those who operate a WordPress® Multisite Network installation. Each of your s2Member Pro instances must be installed/activated on domains that you own & operate; e.g., you cannot buy an Unlimited-Site License and use it on client sites that you do not own.
If you're a developer: Your clients will need to purchase their own Single-Site and/or Unlimited-Site License. We don't support s2Member® Pro instances on domains that you do not own and operate yourself. We invite all developers to join our affiliate program and refer their clients to us. Your clients may purchase s2Member Pro on their own—you receive a commission. This also gives your clients access to future releases through an account they'll acquire at our website. It's the approach we suggest for all developers working w/ clients needing s2Member Pro.
s2Member® Pro Refund Policy
If s2Member Pro does not process payments, or if you have an issue with s2Member Pro that we cannot resolve, we will refund your money within 30 days from the date of purchase. To receive a refund, you should contact us with log files to demonstrate that s2Member Pro failed to process payments for you.
We will not provide refunds for technical issues unless you have first allowed us to attempt to resolve the issue. If we are unable to resolve a technical issue related to the main feature (i.e., payment processing), we will provide a refund. All refunds require an existing support ticket as evidence that you have given us the opportunity to resolve the issue. Please open a support ticket before requesting a refund. Note: refunds for technical issues must be related to the main feature (i.e., payment processing) and not an option (e.g., Email Templates, Custom Fields, Alt. Views, etc).
Refunds do not apply to any renewal fees for continued access to support.
Purchasing s2Member Pro indicates that you agree to the terms of the Refund Policy.
Support Policy by WebSharks, Inc.
Support for s2Member® is provided by WebSharks, Inc. See: WebSharks™ Support Policy. Our customer support representatives are available Monday through Friday, excluding all major holidays. Or, you can discuss problems/solutions with others in our public community forum.
Renewal Fee for Continued Access to Support
When you purchase s2Member Pro, you receive lifetime software updates and one year of support. After one year, you may continue to use s2Member Pro for as long as you wish, and you will always have access to the latest version of the software. However, if you need ongoing support, a small renewal fee is required. Please check your "My Account" page for details.
Note: You may choose to renew, or not. Renewals do not occur automatically. If you do choose to renew (i.e., you need ongoing access to support) the rate is just $19 for a Single-Site license, and $29 for the Unlimited-Site license.