Support for s2Member® is provided by WP Sharks™. Our customer support representatives are available Monday through Friday, excluding all major holidays. Or, you can discuss problems/solutions with others in our public community forum.

Pro support is subject to the WP Sharks™ Support Policy.

Renewal Fee for Continued Access to Support

When you purchase s2Member Pro, you receive lifetime software updates and one year of support. After one year, you may continue to use s2Member Pro for as long as you wish, and you will always have access to the latest version of the software. However, if you need ongoing support, a small renewal fee is required. Please check your "My Account" page for details.

Note: You may choose to renew, or not. Renewals do not occur automatically. If you do choose to renew (i.e., you need ongoing access to support) the rate is just $19 for a Single-Site license, and $29 for the Unlimited-Site license.